Cedar has been at the forefront of thought leadership and execution expertise across different digital and technology areas. Cedar's experience encompasses digital banking, emerging fintech and deep expertise in designing & executing large technology transformation programs. Cedar’s Innovation Lab in Dubai provides it with a unique vantage point to view and enable FinTech innovations in the region.
Cedar helps global banks design their digital banking strategy, define an enterprise architecture with a business-aligned IT Strategy and develop a technology blueprint. Cedar's approach to building 8-layer technology architecture includes its digital channels, front, mid, back-office layers, analytical and support systems, payments layer and integrated middleware that align its architecture with best-in-class new age platform. Cedar's approach to IT strategy design and execution is based on the Balanced Scorecard framework, which also helps drive performance measurement of the IT function.
Cedar's digital transformation approach helps define the digital operating model, digital customer journey maps and fast-track approach to execution using an AGILE methodology. This involves daily sprint meetings and transparency, with a more robust adoption of Agile tools & technologies. Cedar's digital transformation approach helps deliver faster digital product releases and gauge customer reactions & alter the strategy accordingly.
How we add value
Successful digital transformation initiatives involve delivery across critical levers:
- Omnichannel adoption
- Digital product and channel convergence
- Virtual Point of Presence
- Digital Fulfilment
- Seamless open architecture
- Open banking
Cedar's digital transformation model delivers on the above levers using the Balanced Scorecard framework with the customer's definition, digital touchpoints and relationship, process digitization, digital advisor enablement and productivity improvement by determining the right digital tools and technology. The Agile Scrum framework, adopted by Cedar in its digital transformation engagements, drives a self-organizing and cross-functional team to deliver results efficiently.
Cedar's expertise in defining customer journey maps helps define the touchpoints across each stage of the journey involving moments of truth, articulation of the customer experience, key steps involving the bank and the KPIs for measurement of delivery. Cedar's Customer Journey Map definitions help drive the execution's effectiveness, particularly for digital transformation programs.
Using its proprietary PRIMATECH tool, the PMO assistance from Cedar provides for enhanced governance framework, digital execution reporting and benefits tracking, and, more importantly, a better digital change management and readiness assessment. Cedar's certified Agile Scrum Master team helps its clients monitor and manage reporting and the effective definition of user stories and velocity through the 6 steps Agile Implementation Methodology involving Preparation, Blueprint, Realization, Final Prep, Go-Live and Rollout.