Current State Assessment
Cedar conducts a holistic digital diagnostics exercise to understand your current digital architecture, digital readiness, and analyze how your digital channels and processes work to enhance both front and back-office capabilities. Based on our assessment, we’ll outline key themes, ratings of your digital tools, and an overview of the current customer experience – all to equip you with the insights you need to fulfil your digital potential.
Digital Roadmap Design
We’ll begin by formulating your digital business model, taking into account your objectives, digital value proposition, and intended customer experience. Next, our consultants will identify the top digital initiatives required to enhance your digital readiness in the near-term, as well as any upgrades to ensure seamless operations. Then, when you’re ready to embark on your new digital journey, we’ll develop your implementation roadmap and, hand-in-hand with your team, execute it in a phased manner to optimize success.
Implementation using AGILE Methodology
Cedar harnesses its Agile Scrum framework in digital transformation engagements to drive a self-organizing and cross-functional team to deliver results efficiently. Our approach helps define the digital operating model, digital customer journey maps, and fast tracks your execution. This involves daily sprint meetings and high levels of transparency with your team, resulting in a strong collaboration that delivers faster digital product releases and allows us to gauge customer reactions & adjust accordingly.
Cedar’s PMO assistance leverages our deep expertise and proprietary PRIMATECH tool. We’ll work with you to implement an enhanced governance framework, digital execution reporting and benefits tracking, and — most importantly — execute high-quality digital change management.