Client Situation
Our client is the leading Insurance solutions provider in the Middle East with assets over USD1.3 Billion and 15 branches. It embarked on a technology transformation program in 2012 with a view to replace its core insurance applications and implement an enterprise wide Financial System. This program had witnessed a series of challenges at the program management level with frequent changes leading to significant delays and lack of direction on the program.
Cedar’s Approach
Cedar proposed a dedicated onsite Program Manager to execute the program within planned scope, budget and timeline. On award of the mandate, Cedar program managed the transformation program for over a year successfully establishing best practices in program management and delivered as per timelines. Various modules that formed a part of this program included:
- Consumer business
- Commercial business
- Reinsurance business
- Medical business
- B2B portal
- Enterprise wide Financial system
Outcome
It was critical for Cedar to ensure a quick stabilization of the program management office to effectively get the program back on track. The results included:
- Dedicated onsite program manager managing all aspects of the program including timelines, activities, multiple vendor management, recruitment, stakeholder management, team management and program financials.
- Streamlined the program management office with standardized processes and outputs that were handed over to the client program management office on completion of the engagement and which continues to be used by the client in its programs