Our client is a leading bank in the UAE, with an asset size of around USD 110 billion. The bank offers services across personal, business, and private segments. The bank was looking to acquire the retail business of a foreign bank and integrate the acquired entity into its fold across people, business, and technology functions. The overall integration was divided to 3 phases across the 6 different business areas.
Cedar was mandated to assist with due diligence for the acquisition and subsequently assist in the integration across business and technology areas.
- Performed the business due diligence and valued the acquisition of the retail, SME, and wealth portfolios of the foreign bank.
- Identified synergies across both the entities.
- Developed an interim and end state target operating model.
- Developed a plan across 6 business workstreams. (Customer, Cards, wealth, Credit and Risk, Process, Organisation, Technology and Finance)
- Developed an integration plan across all business areas.
Cedar assisted in seamless integration and was involved in the overall program management across multiple streams and in the overall program management. The results included
- Determined the cost of integration and developed a strategy map for the target entity
- Developed a customer communication plan cross-sell management, loyalty programs integration and customer integration for overlapping customers.
- Enhanced product offerings for customers across both entities.
- Designed incentive structures for wealth management.
- Migrated and integrated the SME portfolio of around 1000 customers.
- Consolidated channels across 60+ services.
- Integrated the credit policy across 20+ areas and collections process across 25+ to reduce delinquency significantly.
- Designed a transition and end state operating processes across the 6 business areas.
- Integrated and consolidated the physical premises, branches, ATMs, call centres leading to significant cost savings.
- Managed the overall program integration across the 35 systems, including core banking, wealth management, bancassurance, channels, cards, and surround systems.
- We made strategy and innovation work.