Client Situation
Our client is a leading integrated Travel services company in India offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Value Added Services, Visa & Passport services and E-Business. The client was in the process of implementing a state-of-the-art IT system and was seeking assistance to align its organizational structure with its new technology & formulate a way-forward strategy.
Cedar’s Approach
Following were the steps taken by Cedar to assist the client:
- Detailed analysis of existing organizational strategy and the new IT infrastructure to be implemented
- In-depth evaluation of the alternative organizational structures shortlisted by the client in order to identify the structure that is most compatible with the business operations, future plans and the new IT infrastructure
- Selection and recommendation of the most appropriate organizational structure
- Development of a thorough understanding of the challenges to implementation of the new organizational strategy
- Creation of an action plan listing a step by step implementation approach involving setting up of a core team, internal data analysis, implementation of an HO structure, a detailed & extensive roll-out plan to scale across branches
Outcome
Following were the results of the client’s engagement with Cedar:
- Setting up of the Core team through identification of Core team members, preparation of detailed action plans, definition of core team composition, definition of reporting frequency and reporting relationships & Internal and external communication programs
- Implementation of HO structure by assignment of individuals to the new structure, internal transition through assessment processes, external recruitment for balance positions & allocation of interim responsibilities for key job positions
- Creation of a detailed roll-out implementation program through assessment of current branch structure, evaluation of joint transaction loading activities, determination of appropriate human resource levels by branch and function, identification of people to be transitioned & training support requirements and identification of staff for redeployment initiatives
- Implementation of new HR policies, recalibrated training, and testing programs
- Troubleshooting and operational support provision throughout the course of implementation