Service Excellence

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Global data indicates that 50% of clients are lost by firms with a span of 5 years. Retaining profitable customers and selectively acquiring new ones is the core of any successful business strategy today. With an increasingly competitive environment, customers are also demanding more personalised and enhanced service levels. Cedar assists clients to develop a Best-in-Class Customer Service Strategy using Cedar’s Customer Experience Framework.

Key parameters of the strategy are mapped against the organization’s processes and serve as inputs to deploy the appropriate CRM solution. Cedar provides end-to-end support, from vendor selection to implementation assistance. While also assisting clients in setting up or improving performance of call centers / help desks.

Thomas Cook
GoldMan Sachs

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