Practices & Analytics

Business Process Innovation

Lean Six Sigma Business Process Innovation (BPI)

Companies are finding it increasingly difficult to improve profitability through increased revenues or additional customers alone. Companies that have attempted such initiatives find that it takes too long, the results are mixed and the savings aren’t as much as expected. Thus, many turn to Cedar to enhance their profitability by improving operating efficiency and enhancing their customer experience.

Cedar's strategic process improvement approach to strategically improve operating efficiency is innovative, fast, and relatively easy to implement. To begin, Cedar looks at the client process framework and finds opportunities to innovate. This includes hub & spoke models, insourcing/outsourcing, on-shoring/off-shoring and new approaches to automation.

Next, Cedar's prioritization matrix helps identify those processes that are mission critical, and create competitive advantage. Cedar therefore focuses on only transforming those process areas that create rapid big win efficiency and cost reduction benefits for the client. Additionally, Cedar recognizes that successful processes are impacted by strategy, structure, technology and the culture of an organization. Cedar's recommendations are therefore comprehensive covering all four areas. Cedar’s implementation methodology allows for rapid implementation of recommendations leading to cost reductions starting as early as 12 weeks from the start of the program. In many cases, Cedar takes responsibility to assist in executing the recommendations with the management team to ensure full benefits are derived.

Cedar also often prepares Standard Operating Procedure (SOP) documents in situations where clients are seeking to document all processes within the organization, and can help train teams to ensure consistent process deployment.

Thomas Cook

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